Compendium

A very warm welcome to Tropical Reef Apartments

Located just 150 metres from the main street of Port Douglas, and just 50 metres from the beach, Tropical Reef Boutique Apartments offers spacious, self-contained apartments set amongst lush tropical gardens – ideal for solo travellers, couples or families.

This guide contains information on services and facilities available within our apartments, as well as local information on the Port Douglas and Tropical North Queensland area.

While you relax here at Tropical Reef Port Douglas, we suggest you take time to experience some of the local attractions, restaurants and world-class beaches.

It is a pleasure to have you stay with us at Tropical Reef Apartments Port Douglas and we all hope you have an enjoyable and comfortable stay.

If there is anything we can do to assist and make your stay even better, please don’t hesitate to contact us on +61 4251 9009.

– Tropical Reef Apartments Port Douglas Management

Please note Tropical Reef does not have a reception on-site. If you are in need of assistance please visit Verandahs Apartments reception at 7 Davidson Street. Reception is attended from:

• Monday to Saturday: 9:00am – 4:00pm
• Sunday: 9:00am – 3:00pm
*Public Holidays subject to change*

Management reserves the right to enter your apartment for cleaning, maintenance and inspection.

Check in time is from 2:00pm.

As Tropical Reef Apartments is a keyless property – we will send you your door code prior to your arrival. If you need assisstance with this please see reception staff at Verandahs Apartments at 7 Davidson Street.

Check out time is 10:00am.

Please make Verandahs reception aware what time you will be checking out.

Parking spaces are allocated one per apartment. Please drive down the driveway and park in your designated car space which is the same number as your apartment. Additional street parking may also be found along Davidson Street or Garrick Street for extra vehicles or vehicles more than 2.1m.

All apartments are equipped with a washing machine and dryer. If needed, you are able to purchase washing powder from Verandahs Apartments reception.

The 2 resort pools are located on the first floor and is open from 8.00am – 9.00pm. Please wash off all sand before entering either the pool. Please consider other guests when using this area.

Please note the pool located at the back of the property is heated during winter.

• Children under the age of 14 are to be supervised at all times.
• Glass and food are not permitted around the pool and spa area.
• Pushing, running, jumping or rough play is prohibited in the pool and spa area.
• Swimming whilst intoxicated is not allowed.
• No surfboards or boogie boards allowed in the pool.

FAILURE TO FOLLOW THESE RULES MAY RESULT IN OFFENDERS BEING RESTRICTED FROM THE POOL AREA.

Open 8am to 9pm daily.
Please consider others and leave the area clean and tidy for the next guest.

The wi-fi network and password can be found on the coffee table in your apartment.

POLICE, FIRE DEPARTMENT OR AMBULANCE – dial: 000

HOSPITAL – dial: (07) 4084 1200

A fire evacuation plan is located on the back of your apartment door, please ensure you have familiarized yourself with the nearest fire exit.

This property is fitted with an advanced fire protection system. In the case of a fire, please follow the procedures outlined below:

• If the fire alarm or automatic evacuation system sounds, please make your way to the nearest fire exit.
• Close the apartment door firmly behind you when all occupants of the apartment have vacated.
• Leave all bags in your room.
• Do not run.
• Do not telephone reception as we may require the phone lines for Emergency calls.
• Proceed to the assembly area at the front entrance of the building. Await further instruction from the staff.
• Do not re-enter the building unless you are advised to do so by the Fire Brigade or staff.

Unfortunately no animals of any kind are permitted in the complex, without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.

As per the Guide Dogs Act 1972, section 5, Guide Dogs or Companion dogs are permitted in the complex subject to prior approval by management and Body Corporate. Proof of registration will be requested.

There may be an extra cleaning fee included in your tariff, which will be agreed upon when making your booking.

The registered occupier of the unit is liable for any breakages or damages done during their stay. Please report all breakages or damage to reception immediately.

To ensure a pleasant holiday is had by all, we ask parents to SUPERVISE their children. Please ensure all signs are adhered to as any damage caused by children will become the parent’s expense. Persons found vandalizing or damaging resort property or equipment will be required to pay all restriction costs and asked to vacate the resort.

Tropical Reef Apartments is completely self-catered. We do not offer servicing throughout your stay.

PLEASE NOTE: Should your unit be left in an unacceptable condition on your departure, an additional cleaning fee may be charged a fee of $250.

All units have fully equipped kitchens with fridge, microwave, toaster, stove and kettle. Please contact Verandahs Apartments reception should any of the above items be faulty. Units that are equipped with stove tops – do not leave cooking unattended and ensure to always allow full ventilation by opening windows and doors when cooking. Fire Brigade Levy of $2,000 may apply should the fire alarm be activated.

All items in room (e.g. furniture, crockery and cutlery) are to remain in the rooms and not to be moved between other units if you have friends or family staying. Any items missing will incur a replacement charge.

Should any item in your apartment require attention, please contact Verandahs Apartments reception as soon as possible so this can be rectified.

As per Queensland Fire Regulations:

• 2 Bedroom Apartment  – 4 persons

• 2 Bedroom Apartment Pool View  – 4 persons

• Three Bedroom Rooftop Terrace  – 6 persons

This does not include infants and babies. This ruling will be strictly adhered to.

Rubbish bins are located in the carpark. Bottles, cans and paper go into the yellow lidded bin in the carpark. Please collapse cardboard boxes.

May we respectfully advise that we are self-catering holiday accommdation and as such, you are responsible for maintaining the general tidiness and cleanliness of your apartment. Extra cleaning charges may be applied on departure if dishes are left.

Your apartment should be locked when unattended. Please do not allow unidentified persons into the resort. 

The entire Resort has a non-smoking and no drugs policy; this includes your apartment, balconies and all common areas. A fee of $250 applies for non-compliance; plus cleaning / odour removal fee as well as potential extra charges if the room becomes unavailable for arriving guests. Should the smoke detector be activated a fire brigade levy fee of $2,000 applies.

All rooms are equipped with a flat screen TV.

Please ensure you have informed your visitors of your unit number if they wish to call you outside of office hours.

To maintain the appearance standard of the resort to protect the paint, we would appreciate it if you would refrain from hanging towels and washing over the balconies. Please use clothes airer supplied.